Jeg sendte en e-post til Liverpool City Council

Your email reference number is: 395902

Dear Erik

Thank you for your e-mail about Housing Benefit.

I have forwarded the details to the service area that will be able to help you with this.  They will respond to you as soon as possible.

If you would like any further assistance on this matter or anything else please let me know via the e-mail address below

Kind regards

Joanne

Liverpool Direct Limited

Email:     liverpool.direct@liverpool.gov.uk

Website: www.liverpool.gov.uk

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— Original Message —
From: Erik Ribsskog <eribsskog@gmail.com>
Received: 30/05/14 13:47:01 o’clock UTC
To: «Gonzalez Farmakis, Rosaura» <Rosaura.Gonzalezfarmakis@liverpooldirectlimited.co.uk>
CC:Colin Simber <colin.simber@linskills.co.uk>, Henrik Wedell-Wedellsborg <ww@bruunhjejle.dk>, emb.london <emb.london@mfa.no>, HRW UK <hrwuk@hrw.org>, amnestyis <amnestyis@amnesty.org>, Politikk Høyre <politikk@hoyre.no>, Phso Enquiries Subject: Re: Housing/Council Tax Support

Hi,

thank you for your e-mail.

Could I have a second opinion about if that’s supposed to be approved
by my landlord, please.

I contacted you about the same, when I lived in Leather Lane, (where I
lived from 2006 to 2011), and then you didn’t mentioned anything that
my landlord has to approve of this.

(The Jobcentre ‘always’ stop my allowance, (for ‘funny’ reasons), so I
just thought it would be smart to have a bit more control on my
economy.

Like today I got a text-message from the Jobcentre, and it says I’ve
told them I’ve stopped my claim.

But this I haven’t like I updated the Jobcentre about earlier this week.

Because the Council sent me an e-mail about this.

It was from you contact-centre, (Liverpool Direct).

Because they had also gotten a ‘funny’ e-mail which someone had sent
in my name, it seems).

The last statment I got in the post, from LHT, is from the dates 3/2 to 31/3.

And it was sent on 15/5.

So what happened between you and the LHT, earlier in May, is news to me.

On that statement, (which I attached to my last e-mail to you, I
think), it says that you paid a payment on 3/2 and 17/3, to the LHT.

So it seemed you didn’t send the Housing Benefit monthly.

The Jobcentre have stopped my allowance twice this year.

And both times for ‘funny’ reasons.

It seems that you haven’t paid the Housing Allowance monthly, from
before May eighter.

So it can seem like, (from your e-mail and the statement I attach),
that there are two weeks, between week 45 and week 51 that the Council
haven’t paid Housing Allowance for.

I’ve been unemployed all the time which I’ve lived in Keith Court,
(since May 2012), so if there are any arrears, then that’s due to
problems between the LHT and the Council.

The LHT haven’t informed me exactly how much service charge I’m
supposed to pay now, so it could be some arrears on that.

But I’ve sent an e-mail to the LHT about this, which they haven’t replied to.

So if you could escalate about this case to your line-manager, please,
(so that I can get a second opinion, from the Council).

Regards,

Erik Ribsskog

On Fri, May 30, 2014 at 11:36 AM, Gonzalez Farmakis, Rosaura
<Rosaura.Gonzalezfarmakis@liverpooldirectlimited.co.uk> wrote:
> Dear Erik,
>
> Thank you for your email dated 21/05/2014.
>
> I can confirm that housing benefit is paid every four weeks in arrears.
> Your claim was temporarily suspended on 18/03/2014 due to information
> received from the Department for Work and Pensions, this was rectified and
> your landlord received a retrospective payment on 14/05/14 which was for 8
> weeks worth of benefit (10/03/14 – 04/05/14). The payments have now
> resumed to four weekly.
>
> In order for me to consider paying housing benefit direct to you, please
> provide a letter from your landlord confirming that you are not in arrears
> with you rent and they are happy for payments to be made direct to you.
>
> Regards
>
> R. González Farmakis
> Benefits Officer
> Liverpool Direct Limited
> Email: Rosaura.gonzalezfarmakis@liverpool.gov.uk
> Web: www.liverpooldirectlimited.co.uk
> P Please consider the environment before printing this e-mail. Thank you
>
>
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