Erik Ribsskog <eribsskog@gmail.com>
Unauthorized Orders
Erik Ribsskog <eribsskog@gmail.com> 8. mars 2021 kl. 02:42
Til: Maria Kathleen Mateo <kathleen.mateo@play-asia.com>
Kopi: Ehdmel Jueves <ehdmel.jueves@play-asia.com>, Play-Asia Customer Service <enquiry@play-asia.com>, abuse@telia.com, elh <elh@forbrukertilsynet.no>, fmovpost <fmovpost@fylkesmannen.no>, «inger.lise.blyverket» <inger.lise.blyverket@forbrukerradet.no>, post <post@finkn.no>, richard.santoro@play-asia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, juridisk <juridisk@datatilsynet.no>
Hi,
if you could send this to your director Jan Krautzenkrautzen then, (or what his name is).
Since I’m fed up with all your case-workers and complaint-managers.
(I want to know the name, of the troll, who has ordered this, in my name.
And I want to know what you’re going to do, to stop things like this from happening again, to other customers).
Erik Ribsskog
tir. 29. des. 2020 kl. 02:45 skrev Maria Kathleen Mateo <kathleen.mateo@play-asia.com>:
Dear Erik,
Ehdmel is our current team leader/supervisor now for customer service as I have been assigned to handle other different tasks within the company. He’s now handling complex or escalated cases such as yours. I agree with everything he mentioned as I have also provided in the past. We do not have any other information aside from the email address used as well as the location of the IP when the order was placed.
Any further communication about this case can be taken cared of by our Team Lead.
Best Regards,
Kate Mateo
Customer Experience Manager
www.playasia.com
Unit 11 & 12 2F,
WOW WORLD Commercial Building
Central Business District,
Subic Bay Freeport Zone, 2222
Philippines
Office#: +85231450013 Ext. 350
Hours: 9am-6pm Mon-Fri (UTC+8)
Email: kathleen.mateo@play-asia.com
pa
From: Erik Ribsskog <eribsskog@gmail.com>
Sent: Monday, December 28, 2020 11:01 PM
To: Ehdmel Jueves <ehdmel.jueves@play-asia.com>
Cc: juridisk <juridisk@datatilsynet.no>; Maria Kathleen Mateo <kathleen.mateo@play-asia.com>; elh@forbrukertilsynet.no; inger.lise.blyverket@forbrukerradet.no; fmovpost <fmovpost@fylkesmannen.no>; post <post@finkn.no>; abuse@telia.com
Subject: Re: Unauthorized Orders
Hi,
like I’ve told you before.
I don’t want 20 different case-workers.
There’s a Mateo-woman who replies about this.
I don’t understand why you can’t let that manager sort this out.
I’ve ealier gotten an email from you, (in October), where you wrote that your title was: ‘Customer Service Representative’.
And now you are a Team Leader, it seems.
And you’ve escalated a case to yourself, it seems.
I told you to escalate to the Mateo-manager-woman.
So your being very difficult, I have to say.
This I have to complain about.
(I want to know the name of the troll who has ordered this in my name.
And I want to know which better routines that you’re going to start with, so that this doesn’t happen again).
Erik Ribsskog
man. 16. nov. 2020 kl. 08:47 skrev Ehdmel Jueves <ehdmel.jueves@play-asia.com>:
Dear Erik,
Good day! My name is Ehdmel F. Jueves, I am Playasia Customer Service Team Leader. First, we would like to apologize for the inconvenience this has caused. I have checked all the previous email thread and the orders in your account. We can guarantee you that there is no payment that went through on our end. About your request, we regret to inform you that we’re unable to identify the person who did this because the email address used in the orders was your email. The only information that we can provide is the IP Address: 82.147.53.53 where the order was created. There are no other information in the orders.
We have also, put the account status on monitored. We assure you that any purchase attempts will automatically be declined. I hope that this information is useful. If you have questions and concerns, feel free to email me back.
Best regards,
Ehdmel F. Jueves
Customer Service Team Leader
www.playasia.com
Unit 11 & 12 2F, WOW WORLD Commercial Building, Central Business District
Subic Bay Freeport Zone, 2222 Philippines
Office#: +85231450013 Ext. 357
Hours: 1500-2300 Mon-Fri (UTC+8)
Email: ehdmel.jueves@play-asia.com