Stikkord: Independent Case Examiner (For Jobcenter-klager)

  • Jeg sendte en e-post til ICE


    Gmail – Brev fra David Simms, Work Services Director, fra 4. april





    Gmail
    Erik Ribsskog




    Brev fra David Simms, Work Services Director, fra 4. april




    Erik Ribsskog
    Mon, Apr 14, 2014 at 11:46 AM


    To:
    DWP ICE gateway team


    Cc:
    «emb.london» , post , «mail.gva» , Pia Ribsskog , Politikk Høyre , info@linskills.co.uk


    Hei, jeg velger å skrive til dere på norsk, siden det er EØS nå, og siden at norsk er mitt førstespråk. Det nevnte brevet inneholder en del sludder. Noe jeg synes det er enklest å ta for meg på norsk. Sludderet er at det ikke finnes bevis for at jeg har sendt det aktuelle brevet. Det har jeg påpekt, i tidligere korresponanse, at jeg tok et bilde, av da jeg postet brevet. Og jeg lastet opp brevet på Flikcr, før fristen hos the Jobcentre. Det er bevis, mener jeg. Jeg har tidligere linket til en bloggpost, hvor dette bildet kan sees. Dette ignorerer direktøren. Og så skriver han noe sludder, om at det ikke kan bevises, at jeg har sendt brevet. Det er da man skjønner at den norske politiker Berntsen i sin tid kalte en britisk kollega for en drittsekk. Nå er det EØS og da kan ikke briter være sånn mot en annen EØS-borger, mener jeg. Men men. Har denne politiker nå begynt å jobbe for DWP, lurer jeg. Hm. Dessuten, direktøren skriver at jeg skal ha sendt en e-post, hvor jeg skriver, at jeg har jobbet 60-70 timer i uken, og tjent 300 pund i uken. Dette er det rene sludder. Jeg har ikke sendt en sånn e-post, og jeg har aldri jobbet så mye, (eller tjent så mye penger), på nettbutikken min. Så det er bare tullball. Her er det dikting og udokumenterte påstander, i stor stil. Helt klart et angrep på meg, siden jeg har arbeidssaker mot Bertelsmann/Microsoft, Coop og ICA. Noe sånt. Skjerpings! Her må jeg få en stor erstatning, sånn at jeg slipper å gå på Jobcentre-kontorer, resten av livet, når jeg blir tullet med sånn av de. Mvh. Erik Ribsskog PS. Jeg fulgte dessuten the Jobcentre sine rutiner, når jeg sendte det nevnte brevet. Hvorfor skal jeg straffes, for at the Jobcentre har dårlige rutiner? (Jeg sendte brevet på den måten, som the Jobcentre ba meg om. Skal jeg straffes for at man ikke kan stole på postmennene, i England? Nei, dette er tegn på at det britiske samfunnet, er i en krise. Her diktes det enten opp, at brev blir borte. Ellers så blir brev borte. Både Royal Mail og the Jobcentre er myndighetene. Så dette er uansett de britiske myndigheter sitt ansvar. Problemet er hos de britiske myndigheter her. Og jeg blir straffet. Det er som noe av Kafka eller Orwell. Et særdeles dårlig samfunn. Jeg har heller ikke skrevet ‘love-e-poster’, til embedsfolk, hos the Jobcentre/Ingeus. Det er bare oppdiktet. Som den e-posten om at jeg skal ha jobbet så mye og tjent så mye. Noen finner opp falske e-poster og sier at jeg har skrevet de. Jeg vet ikke hvem, men min solicitor burde ha funnet ut dette nå. Det er Colin hos Linskills. Han har hatt måneder på seg, og har nok funnet ut hvem tullerne er nå. Jeg fortalte han at min mor sa at Everton var et bra lag, (og holdt med dem), rett etter at jeg hadde blitt urettferdig arrestert, i januar, var det vel. ‘That’s the first sad thing I’ve heard all day’, svarte han. Veldig rart vel. Så at jeg hadde blitt arrestert, var ikke trist? Nei, dette er en advokater som hater meg, virker det som. Han sa også: ‘You are Erik, aren’t you’. Hva skal det bety? Selvfølgelig er jeg meg selv. Erik Ribsskog, det fikk han vel vite, av politiet. Advokatens oppførsel er besynderlig, vil jeg si. Kanskje ambassaden i London kan rydde litt. Er Linskills som heller fører en sak mot meg her, enn å forsvare meg? Styggdom vil jeg uansett kalle denne ‘kommunst-mafia-saken’ mot meg.




    2 attachments
    jobcentre1.jpg
    167K
    jobcentre 2.jpg
    80K
    PS. Her er vedleggene: jobcentre1 jobcentre 2

  • Jeg sendte en ny e-post til ICE





    Gmail – your ICE enquiry



    Gmail
    Erik Ribsskog
    <eribsskog@gmail.com>


    your ICE enquiry


    Erik Ribsskog

    <eribsskog@gmail.com>
    Tue, Sep 4, 2012 at 12:22 PM

    To:
    DWP ICE gateway team <ICE@dwp.gsi.gov.uk>

    Hi,

    I'm also waiting for my Jobseekers-allowance, today.
    I usually get around £145 at the night between Monday and Tuesday.
    On the days when I've signed at the jobcentre, on the Thursday before.

    I signed at the Jobcente, (in Aintre), on Thursday, but still no money has gotten into my bank-account today.
    I've sent an e-mail to the Jobcentre about this, (to their contact-us team), but they haven't replied.

    Am I supposed to starve to death here?
    I use these money for foods, clothes, electricity, etc.
    These are money that I budget with, so I don't understand how the Jobcentre can not send them.

    I've sent an e-mail and asked them what's going on, but they haven't replied.
    This is some kind of serious power-abuse or warfare, I think.
    They've also done this to me before, a sanction which was over-turned.

    (At the Job-centre in Williamsson Sq.
    I had gone to the wrong Sencia-address, but immideiatly explained to both them and the Jobcenter.
    Still I got an unfair sanction, which was over-turned.

    But I acted as a business-man, I think, and updated and explained to everyone at once, about the misunderstanding.
    Still they just sanction.
    They don't understand that people aren't machines, but need food to not starve to death, etc.

    This is in-humane, I think).
    But then they told me in advance.
    I've learned from an earlier land-lady, (my half-brothers steph-mother, Mette Holter), that I shouldn't just accept it when someone f*ck with peoples money.

    So I had to react, I thought.
    Since the woman there ignored what I said, and was just very cold, I think.
    So I kicked a litter-bin there, since I was listened to when I explained it was a misunderstanding.

    I was just threated very cold.
    How am I supposed to get food etc., when I don't get my jobseekers allowence?

    Are you trying to make me in to a criminal, and force me to steal to get food?

    What kind of country is this?

    Erik Ribsskog

    On Tue, Sep 4, 2012 at 11:56 AM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk> wrote:

    Mr Erik Ribbskog

    ** by email **

    4 September 2012

    ICE Ref No: DWP00602/12

    Dear Mr Ribbskog

    Further to your emails to this office on 16, 18 and 24
    August 2012.

    Once your details have been processed, we aim to contact you
    as soon as we can. However, at this time, we are currently experiencing a high
    volume of complaints, and apologise that this might not be for some weeks.

    For your information, the Independent Case Examiner looks into maladministration (poor
    service) by the Department for Work and Pensions and its Agencies, for example,
    delay in taking appropriate action, taking incorrect action, failure to respond
    adequately to correspondence, misinforming customers etc. However, this office
    cannot look into complaints about legislation or policy. This includes
    calculations of maintenance liability and benefit entitlement. Those matters
    must be challenged via the appropriate appeal process.

    Please let us know if you have any special requirements. For
    example, if your sight or hearing is impaired; if English is not your first
    language, if you are dyslexic. (This list is not exhaustive.) We will do our
    best to accommodate your requirements when we communicate with you.

    Can you provide us with your new postal address. It is also
    important you let us know if you change address or have a new contact phone
    number whilst your complaint is with this office.

    The Independent
    Case Examiner     service is free to you as a complainant
    and is designed to be accessible to all. You should not need to employ legal or
    other third party representatives in order to benefit from the ICE service,
    though you are free to do so if you choose and at your own expense. You should
    note that, while the ICE office is happy to engage with your personal or
    professional representative when asked to do so, we would generally not ask the
    Department for Work and Pensions to consider reimbursing representatives' fees
    or other expenses.



    If you wish to find out more about the Independent Case
    Examiner service and standards, details can be found at www.ind-case-exam.org.uk. If you
    are unable to access the website and would like a copy of our service and
    standards leaflet please contact us on the number below.

    Yours sincerely

    Anita Kenny

    Front Line Administrator

    01518018822

    **********************************************************************

    This document is strictly confidential and is intended only for use by the addressee.

    If you are not the intended recipient, any disclosure, copying, distribution or other

    action taken in reliance of the information contained in this e-mail is strictly prohibited.

    Any views expressed by the sender of this message are not necessarily those of the Department

    for Work and Pensions.

    If you have received this transmission in error, please use the reply function to tell us

    and then permanently delete what you have received.

    This email was scanned for viruses by the Department for Work and Pensions' anti-virus services and on leaving the Department was found to be virus free.

    Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

    with our policy on the use of electronic communications.

    **********************************************************************



  • Jeg sendte en ny e-post til ICE





    Gmail – New update/Fwd: Update/Fwd: Complaint



    Gmail
    Erik Ribsskog
    <eribsskog@gmail.com>


    New update/Fwd: Update/Fwd: Complaint


    Erik Ribsskog

    <eribsskog@gmail.com>
    Sat, Aug 18, 2012 at 9:02 PM

    To:
    ice@dwp.gsi.gov.uk

    Cc:
    mail.gva@efta.int

    Hi,

    there's also a complaint 5.
    I contacted the Jobcentre by e-mail, and then they send me an e-mail asking me to contact them(!)
    It's almost like I have to call them something bad like idiots then, I think.

    Why do these people have a job, while I don't?

    And these people also have power over me.
    If I don't act like I think these people want, then they're going to stop my jobseekers allowance, (like has happened before), so that I can't buy food, etc.

    This is power-abuse, I think.
    Regards,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Aug 16, 2012 at 7:32 PM
    Subject: Update/Fwd: Complaint
    To: ice@dwp.gsi.gov.uk
    Cc: mail.gva@efta.int

    Hi again,

    other things that almost shocked me, with this jobcentre, (Aintree).
    Was that I went there just to sign-on, today.
    The guy by desk 2, (where I normally go to sign on), starts talking about a 'part-time-job'.

    And don't let me sign on.
    I have to sit and wait for the manager to be finished with a meeting.
    So there was an unscheduled meeting, today.
    Instead of answering my e-mails the Jobcentre just grabs hold of me, (like happened at the Jobcentre in Williamsson Sq), when I'm there to sign-on.

    So no agenda for the meeting.
    So I have some more complaints:
    3.

    Jobcentre Plus didn't give me time to prepare for a meeting, (about my businesses), but just grabbed hold of me, when I was there for a regular sign-on-meeting.

    4.
    The Jobcentre-manager, (I think she was, a woman with blonde hair), asked me a personal question, if I had a partner, during the unscheduled meeting. I think this was a strange thing to ask.

    (People on the internet call med 'the refugee from Norway', but the UK don't let me be a refugee, so I have to be an 'EEA-guy').
    Anyway I'm not sure if you are supposed to ask people about (sex)-partners, in Jobcentre-meetings.

    I think Jobcentre Plus goes a bit close, to be honest.

    Best regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Aug 16, 2012 at 6:03 PM
    Subject: Complaint
    To: DWP ICE gateway team <ice@dwp.gsi.gov.uk>
    Cc: mail.gva@efta.int

    Hi,

    I've had a small web-shop, for a couple of years now.
    I've updated the Jobcentre about it the whole time.
    Last spring, Mark at the Jobcentre, Williamsson Sq., Liverpool, said the web-shop was a 'hobby'.

    Some time later, I ended up on the Work Programme.
    Ingeus in Sunderland, (where I lived some months, last year), told me to buy a Double Entry Ledger, for the web-shop.

    Ingeus in Liverpool, sent me to speak with Ralph, from Elect, who told me they had no founds for marketing, for my web-shop.
    I've now started self-publishing some books, and at my sign-on-meeting at the Jobcentre, in Aintree, two weeks ago, I explained about some royalties I've got from the books.

    I was told this was a part-time-job, and got some forms.
    Some days ago I was frustrated when filling out the forms.
    Because I now have two small business.
    The web-shop and the books.

    Where as I only had one form.
    I wrote a complaint about that the Jobcentre have been inconsistent, since they call the web-shop a 'hobby', and the books a part-time-job.

    I find this comfusing.

    Today, at the Jobcentre, in Aintree, they got me to write a form, for the web-shop(!), (but not for the books).
    I still find this confusing.

    Now the web-shop, (who has been at around the same size, (a turnover of £20-£100 a month, for a couple of years), is a part-time-job, it seems.

    Why this change all the time?

    Last year the web-shop was a hobby.

    Now it's a business, it seems.
    Was this to get me put on the Work Programme?

    (Which seems a bit un-conventional to me, with business-coaches instead of business-advisors, etc).

    So my complaints are:
    1.
    Jobcentre Plus have changed the label on my web-shop from 'hobby' to 'part-time-job', from last year to this year, (and have possibly wrongly put me on the Work Programme it seems to me).

    2.
    The Jobcentre in Aintree told me today that Ingeus have lots of founds, for businesses.
    Still, Ralph from Elect, (who Ingeus sent me to), told me, (on a meeting at Ingeus), that there no founds for marketing, for my web-shop.

    This doesn't add up, I think.
    Hope you have the chance to look at this!

    Yours sincerely,

    Erik Ribsskog

    PS.

    I send an update to EFTA, since I'm from Norway and have started updating them a bit, about the problems with my web-shop.



  • Jeg sendte en e-post til ICE





    Gmail – Complaint



    Gmail
    Erik Ribsskog
    <eribsskog@gmail.com>


    Complaint


    Erik Ribsskog

    <eribsskog@gmail.com>
    Thu, Aug 16, 2012 at 6:03 PM

    To:
    DWP ICE gateway team <ice@dwp.gsi.gov.uk>

    Cc:
    mail.gva@efta.int

    Hi,

    I've had a small web-shop, for a couple of years now.
    I've updated the Jobcentre about it the whole time.
    Last spring, Mark at the Jobcentre, Williamsson Sq., Liverpool, said the web-shop was a 'hobby'.

    Some time later, I ended up on the Work Programme.
    Ingeus in Sunderland, (where I lived some months, last year), told me to buy a Double Entry Ledger, for the web-shop.

    Ingeus in Liverpool, sent me to speak with Ralph, from Elect, who told me they had no founds for marketing, for my web-shop.
    I've now started self-publishing some books, and at my sign-on-meeting at the Jobcentre, in Aintree, two weeks ago, I explained about some royalties I've got from the books.

    I was told this was a part-time-job, and got some forms.
    Some days ago I was frustrated when filling out the forms.
    Because I now have two small business.
    The web-shop and the books.

    Where as I only had one form.
    I wrote a complaint about that the Jobcentre have been inconsistent, since they call the web-shop a 'hobby', and the books a part-time-job.

    I find this comfusing.

    Today, at the Jobcentre, in Aintree, they got me to write a form, for the web-shop(!), (but not for the books).
    I still find this confusing.

    Now the web-shop, (who has been at around the same size, (a turnover of £20-£100 a month, for a couple of years), is a part-time-job, it seems.

    Why this change all the time?

    Last year the web-shop was a hobby.

    Now it's a business, it seems.
    Was this to get me put on the Work Programme?

    (Which seems a bit un-conventional to me, with business-coaches instead of business-advisors, etc).

    So my complaints are:
    1.
    Jobcentre Plus have changed the label on my web-shop from 'hobby' to 'part-time-job', from last year to this year, (and have possibly wrongly put me on the Work Programme it seems to me).

    2.
    The Jobcentre in Aintree told me today that Ingeus have lots of founds, for businesses.
    Still, Ralph from Elect, (who Ingeus sent me to), told me, (on a meeting at Ingeus), that there no founds for marketing, for my web-shop.

    This doesn't add up, I think.
    Hope you have the chance to look at this!

    Yours sincerely,

    Erik Ribsskog

    PS.

    I send an update to EFTA, since I'm from Norway and have started updating them a bit, about the problems with my web-shop.



  • Jeg fikk et nytt brev fra the Independant Case Examiner, for Jobcenter-klager

    img265

    img266

  • Jeg sendte en ny e-post til ICE







    Google Mail – FW: can you please forward to eribsskog@gmail.com







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    FW: can you please forward to eribsskog@gmail.com




    Erik Ribsskog

    <eribsskog@gmail.com>


    Tue, Dec 8, 2009 at 6:22 PM





    To:

    ICE@dwp.gsi.gov.uk



    Hi,

    also, in the meeting at the Jobcenter next week.
    Am I supposed to present the ICE-complaint against Mr. Stevenson?
    Also, he sent me home some folders, for people with a medical condition, even if I haven't got one.

    What's this bullying about?
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Tue, Dec 8, 2009 at 6:03 PM
    Subject: Re: FW: can you please forward to eribsskog@gmail.com
    To: DWP ICE gateway team <ICE@dwp.gsi.gov.uk>

    Hi,

    it has been a lot of correspondence, so I wont refer to the previous correspondence, I'll just explain.
    1.
    I've also been given this excuse, by the CAB in the UK, that e-mails are new, so Brits don't understand how to deal with them.

    I think this is a bad excuse, since e-mails have been around, for maybe twenty years.
    And if the e-mail procedures aren't working, then this is also the mangers responsibility.
    So please don't try to cover up for the jobcenter!

    2.
    I'm sure that it was agreed in my meeting with the Mrs. Hart, that she would send me a written response, a summary from our meeting.
    Of course I wouldn't be content without some sort of document to use as a reference later, if needed.

    3. I also mentioned these point, in the phone-call with ICE, last week.
    Another point I mentioned, was that I wasn't given time to prepare, for the meeting with Mrs. Hart.

    I was just told, in a review-meeting, that the manager wanted to speak with me, after the review meeting.
    I think one would want to prepare, for meetings, like the one with the manager at the Jobcenter, so I think I should have received a letter with an agenda for the meeting, some days before the meeting with Mrs. Hart, so that I could have prepared for the meeting.

    I would have wanted ICE to include these complaints, in your investigation.
    Hope this is alright!
    Yours sincerely,
    Erik Ribsskog


    On Tue, Dec 8, 2009 at 4:43 PM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk> wrote:

    Mr Ribsskog

    Thank you for your email for ease of reference I shall

    respond in the order of the responses raised

    1. Why she pretended that she hadn't received the initial complaint

    e-mail I sent.

    (Since I know this was sent to her, since my reply from the jobcenter e-mail

    center, was sent to me and Mrs Hart.

    Yet in my meeting with Mrs. Hart, she said she hadn't seen this e-mail).

    I was under the impression from the Chief Executive response

    you received this had been addressed, as the office concerned was reviewing

    email procedures, however once the

    initial response is received I can follow up with this question.

    2. Why I haven't received a written summary from the meeting with Mrs.

    Hart, like she told me she would send.

    again I can follow up with this query, although from your

    email of     28/10/09 you say you were not asked if you

    wanted a response, so it seemed unclear if you required one.

    On to your questions today:

    1. I would like you to give written warnings to Mrs. Hart and Mrs.

    Henderson, since they are acting inprofessional and out of line.

    I am afraid this is not something within the remit of this

    office please see below.

    Jobcentre Plus has guidance that sets out what action

    should be taken if a customer complains about the behaviour of staff. The

    guidance states that complaints must be investigated thoroughly and if the

    member of staff is exonerated, the complainant should be informed. If, on

    the other hand, the investigation reveals evidence of maladministration we

    would expect t Jobcentre Plus to advise the complainant and consider

    appropriate redress. Complainants will not be advised of the nature of

    any disciplinary action taken as a result of the investigation.

    Perhaps they will act more responsible if they get a warning.

    2. I have humiliated, by the Jobcenter, since I have to take insults

    from Mrs. Henderson, and my complaint about this, isn't treated in a

    responsible way.

    So I would have thought that a written apology, from the Jobcenter, perhaps

    wouldn't have been to much, to perhaps expect.

    If

    maladministration is identified we can request an apology, however if can

    you provide specific details of insults from Mrs Henderson I may be able to

    obtain or provide some form of explanation.

    My role within this office is to obtain resolution of a

    complaint without the need to request case papers from Jobcentre Plus, however

    if you feel it would be more suitable for a further investigation to take place

    please let me know.

    I hope this answers your questions.

    Thank You

    John

    Rawlings

    Resolution Officer

    Independent Case Examiners

    Office

    0151 801 8839 

    **********************************************************************

    This document is strictly confidential and is intended only for use by the addressee.

    If you are not the intended recipient, any disclosure, copying, distribution or other

    action taken in reliance of the information contained in this e-mail is strictly prohibited.

    Any views expressed by the sender of this message are not necessarily those of the Department

    for Work and Pensions.

    If you have received this transmission in error, please use the reply function to tell us

    and then permanently delete what you have received.

    Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

    with our policy on the use of electronic communications.

    **********************************************************************

    The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2009/09/0052.) On leaving the GSi this email was certified virus free.

    Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.





  • Jeg sendte en ny klage til the Independant Case Examiner, for Jobcenter-klager







    Google Mail – Complaint about Mr. Gary Henderson, the Jobcenter Williamsons Sq., Liverpool







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint about Mr. Gary Henderson, the Jobcenter Williamsons Sq., Liverpool




    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Dec 4, 2009 at 1:27 PM





    To:

    ice@dwp.gsi.gov.uk



    Hi,

    I know this complaint is supposed to be sent to the Jobcenter manager, Mrs. Hart.
    But, since I have a complaint against Mrs. Hart with you, from before, I send this to you.
    Two weeks ago, Mr. Jenkinson asked me in a meeting why I didn't get to interviews that often.
    (I don't know how he knows this, since this was our first meeting).

    I have an employment-case against Arvato in the UK, and Rimi in Norway, and I said, perhaps previous employers talk me down.
    Then he wanted a new meeting today, where his manager Sue, also participated.

    He prentended that he thought the course I was on with Jet, (Food Hygiene), on Monday, was to do with reviewing my CV.
    (But I reviewed it on my own, this morning).
    Also, he went personal and asked if I needed some help since I didn't have friends and family in Liverpool.

    This was insulting I think, since he became to personal.
    It's a recession going on, and just because I ask the Jobcenter if they can to test-calls to previous employers, (that I have employment-cases against), to hear if they 'talk me down'.

    (Since I thought I had to name a reason when he asked why I only had been on one interview in Runcorn lately).
    That doesn't mean I want personal help, since I haven't got friends or family in Liverpool.

    I'm a man of 39 years old, and I'm perfectly capable of taking care of myself.
    It's just that I'm being 'mobbed' by some 'mob' or something here in Liverpool, and there's a recession going on.

    I think this must have been an attack to help Mrs. Hart, that I've complained about there, and probably something to do with some sort of 'mob'.
    I was wondering if you could please cancel my meeting with Mr. Jenkinson for me, in two weeks time, since I think this just get's more and more, to complain about.

    I think it's better to wait with more review-meetings, until you have investigated my complaints.
    Hope this is alright!
    Yours sincerely,
    Erik Ribsskog





  • Jeg fikk et brev fra the Independent Case Examiner, for Jobcenter-klager, om at de skal behandle klagen min, mot the Jobcenter, Williamson Sq.

    img106

    PS.

    Her er en link til den e-posten, som brevet er et svar på:

    https://johncons-blogg.a2hosted.com/2009/10/jeg-sendte-en-ny-e-post-til-independant.html

    Mvh.

    Erik Ribsskog

  • Jeg sendte en ny e-post til The Independant Case Examiner, (ICE), for Jobcenter-klager







    Google Mail – Reminder/Fwd: Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint about ICE, to Complaints Manager







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Reminder/Fwd: Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint about ICE, to Complaints Manager




    Erik Ribsskog

    <eribsskog@gmail.com>


    Tue, Oct 27, 2009 at 9:12 PM





    To:

    DWP ICE gateway team <ICE@dwp.gsi.gov.uk>



    Hi,

    I received the answer from the Jobcenter Plus Directorat, and Director Groombridge, today, (which I attach scans of, with this e-mail).
    However, there are a few things, in their letter.

    Actually, I don't know where to start, when I read their letter, because I disagree, with so much of what they write, (from my memory of the meeting with Ms Hart, the jobcenter-manager, and more), but I'll try to summarise what I disagree with, in the letter, from the Jobcenter Director.

    1.
    I can start with that it says in the letter, that I told Ms Hart, that I didn't understand the local accent, since I hadn't lived in Liverpool, that long.

    But that's wrong.
    I said I might have got the tone wrong, when Mrs. Henderson said that 'or else I'm going to show you what I do with men who don't do what I say'.

    So I didn't mention the accent, but I mentioned that I might have got the tone wrong, in the meeting with Ms Hall.
    But, I wasn't prepared for this meeting, I hadn't got a letter about this meeting, I went to the jobcenter, to have a review-meeting, not a complaint-meeting, but I was told that Ms Hall wanted to speak with me, but not what it was about, so I didn't get the chance to prepare for the compaint meeting, and this want to complain about to you.

    Complaint 1: I wasn't given any time to prepare for the complaint-meeting with Ms Hart.


    2.
    The jobcenter says that they have started to train their employees, since they don't understand how to deal with e-mails, since Ms Hart didn't get my e-mail, from 27 May.

    But I think the jobcenter should train their staff, when they are new, to learn how to deal with e-mails.
    Complaint 2: The jobcenter don't give their staff proper training, when they start working there, (regarding the e-mail system and more).



    3.
    In the letter, it says that I didn't want Ms Hart to pursue my complain agains Mrs Henderson.
    But this isn't true, I told Ms Hart that I wanted her to pursue the complaint.

    Complaint 3: The Jobcenter Plus Secretariat lies, when he says that I said in the meeting with Ms Hart, that I didn't want her to pursue my complaint against Mrs Henderson.

    (And I don't really want to contact Ms Hart about this, because I think she twisted on the things I said in the meeting I had with her, from reading the Jobcenter Plus Directors letter).

    4.

    And in the letter it says that Ms. Hart asked me if I wanted a written response, from her, regarding what was said in the meeting.

    But this isn't true, she didn't ask me, she said she would send a written response, and didn't ask me first if I wanted one.
    Complaint 4: The Jobcenter Plus Secretariat lies, when they say that Ms. Hart asked me if I wanted her to send me a written response, she didn't ask me this, and I didn't say I didn't want one, but it was in the way, that she sayd she would send a written response, and I didn't disagree with this. I don't understand how she could have got this so wrong, this complaint, and also the same, with complaint 3, and complaint 2 and 1, I don't understand how the jobcenter-manager, could get all this wrong, I think she must have some agenda, and is lieing, in this, after reading the Jobcenter Plus Secretariats letter, so I hope you can investigate this, in the way that you normally do, when the Jobcenter Secretariat are lieing like this, and when the Jobcenter don't train their staff properly.

    I cant understand how the Jobcenter can be so stupid, that they don't teach their staff, how to operate their e-mail system.
    So I think I have to say, that the Jobcenter Secretariat, are lieing, when they say that this is due to a training-issue, because every 'idiot' should understand that staff need training when they are new in the job.

    So to say that they forgot to train the staff, and teach them the e-mail system, like the Jobcenter Secretariat really says. I think this excuse, isn't good enought. The Jobcenter have been ignorante, and haven't trained their staff properly, like everyone must understand is elementary, in a job like this, to teach staff the e-mail system.

    So eighter the Jobcenter have been very ignorant, or very incompitent, (if they don't understand this elementary training-issue, is needed), or they are lieing.
    I think you shouldn't let the Jobcenter Secretariat get away with this bad excuse, but that someone has to take responsibility for this bad use of tax-payers money, and quit their job.

    That's my opinion, at least after I've read all the other lies in the letter as well, as explained in the complaints above.
    So I hope you do something about this, so that someone has to pay for this stupid mistake with their job, to show that this type of bad excuses, (which is an insult to tax-payers and other citizens), isn't acceptable, in a transparent and democratic society.

    I've also heard in Norway, that I'm being followed by some 'communist-mob'.
    I don't want to speaculate why they would single me out with lies and harassment like explained in complaints 1-4, but this _could be_ an explanation for this, even if I don't want to specualate to much, for the reasons for why the Jobcenter do this.

    These are executives, who are responsible for their actions, and should be made responsible, and not be let to get away with 'bullshit' like in the letter I got from the Jobcenter Secretariat today.

    So I hope you make them pay for the bad way in which they've threated me, at the Jobcenter!
    Yours sincerely,
    Erik Ribsskog


    On Wed, Sep 2, 2009 at 11:20 AM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk> wrote:

    Dear Mr Ribsskog,

    The Independent Case Examiner acknowledges

    receipt of your email dated     1st September 2009.

    Please refer to the letter that was

    issued to you by this office on     3rd August 2009.

    In light of the fact your complaint has not been resolved, if

    you do not receive an initial response to your complaint from Job Centre Plus

    within five weeks from     3rd August 2009, or you need

    any help or information please get in touch with Jobcentre Plus Secretariat at:

    Jobcentre Plus Secretariat

    L6 Caxton House

    Tothill Street

    London

    SW1H 9NA

    Yours Sincerely,

    Barbara Harrold.

    Independent Case Examiner’s Office

    —–Original Message—–

    From: Erik Ribsskog

    [mailto:eribsskog@gmail.com]

    Sent: 01 September 2009 17:00

    To: DWP ICE gateway team

    Subject: Re: Reminder/Fwd:

    Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint about ICE,

    to Complaints Manager

    Hi,

    are you sure about this?

    Because, it wasn't resolved properly, I think.

    – The manager, told me, in the meeting, that she hadn't recieved my initial

    complaint, which was sent to her, from the Jobcenter national complaint center,

    (or what exactly they are called).

    – The manager said in the meeting, that in the next review-meetings, I would

    get a new jobcenter-advisor, still, when I went there last week, it was Mrs.

    Henderson, the same case-worker still, who had the review-meeting.

    – The manager, Mrs. Hart,

    told me, in the meeting, three weeks ago, on Thursday, that she would send me

    something in writing, a summary, from the meeting, which I haven't recieved.

    So I want to complain about the manager there, Mrs. Hart.

    Then I think, that I should direct the comlaint, to her manager, and not to her

    in person, due to that she is involved, from before.

    Could you please tell me if you agree with this, that the complaint should go

    to Mrs. Hart's manager, and not to Mrs. Hart herself?

    Yours sincerely,

    Erik Ribsskog

    On Tue, Sep 1, 2009 at

    11:55 AM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk>

    wrote:

    Dear Mr Ribsskog,

    Thank you for your email of

    30thAugust 2009.

    Having examined your email,

    you have stated your original complaint has been resolved and the issues you

    have raised would appear to be new issues. In light of this, this is a matter

    you will need to bring to the attention of the Manager of the Job Centre Plus

    in the first instance.

    You will therefore need to

    write to the Manager of your local Job Centre regarding this matter. They will

    then forward you details to the appropriate department.

    Should you not receive a

    reply, or remain dissatisfied once you receive one, please advise this office

    accordingly and we will register your complaint accordingly.

    Yours sincerely

    Barbara Harrold

    Independent Case Examiner's

    Office

    —–Original

    Message—–

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 30 August 2009 03:45

    To: DWP ICE gateway team

    Subject:

    Reminder/Fwd: Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd:

    Complaint about ICE, to Complaints Manager

    Hi,

    I can't see that I've received an answer to this e-mail yet, so I'm sending

    this reminder.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Aug 13, 2009 at 2:54 PM

    Subject: Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint

    about ICE, to Complaints Manager

    To: ice@dwp.gsi.gov.uk

    Hi,

    I was at the jobcenter, for a review-meeting, today,

    and was also told, that the Manager,

    Mrs. Hart, wanted to have a meeting with me.

    This meeting was about a jobcenter representative-complaint, that I've sent to

    you,

    at the Independant Case Worker-offce, on 23/7.

    This complaint was resolved, in the meeting today,

    Mrs. Hart was going to speak with

    the representative, and I was going to get a new

    advisor, due to the problems mentioned

    in the complaint.

    But, Mrs. Hart also told me, in the meeting today,

    that she 'didn't see the original complaint'.

    This I think is strange, since Alison Monkhouse, on

    the central jobcenter complaint center,

    for the UK, (when on complain from the

    Jobcenter-website), she sent me an e-mail about

    this complaint, on 27/5, (which I've also forwarded to

    you), and then she also sent Mrs. Hart

    a copy of the e-mail she sent me, (containing also the

    original complain). One can see this,

    since it says Cc: Hart Colette

    JCP WILLIAMSON SQUARE <COLETTE.HART@jobcentreplus.gsi.gov.uk>,

    on the e-mail that

    Alison Monkhouse, sent on 27/5.

    So how could Mrs.

    Hart tell me today, that she hadn't seen the original complaint, when

    it was e-mailed to

    her, on 27/5, from Alison Monkhouse?

    I think Mrs. Hart

    seemed sincere, to me, when she told me this, that she hadn't seen the

    comlaint, until now,

    a few days ago, when she got an e-mail from you, at the Independant

    Case-Workers, in

    Chester.

    So, what has

    happened at the Willamson Sq. Jobcenter?

    Did Mrs. Hart lie, or has someone been messing with the e-mail system?

    Or did Mrs. Hart forget that she had read the complaint?

    I was wondering if

    this was something that the Independant Case Worker should look at,

    because I think this

    seemed a bit akward.

    Are there 'mobsters' at the Williamson Sq. Jobcenter, messing with the e-mails,

    I wonder?

    What do you think, at the Independant Case-Examiner, should this be looked at?

    Thanks in advance

    for your reply!

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Wed, Aug 5, 2009 at 12:26 PM

    Subject: Complaint about ICE, to Complaints Manager

    To: DWP ICE gateway team <ice@dwp.gsi.gov.uk>

    ICE Ref: DWP00408/09

    Hi,

    I got your letter today, with the date 3. august.

    You write, that if I haven't got a response, to my jobcenter-complaint, within

    5 weeks,

    then I should contact you again.

    But, I sent the compaint in May, so this is already more than five weeks ago,

    and I haven't

    received a response yet, from the jobcenter, which I

    informed you about, in my e-mail from

    24/7, then it was already gone TWO MONTHS, when I sent

    you the e-mail.

    How can you fail to understand that two months are more than five weeks?

    This is ridiculus, how can people trust you, if you act in a 'moronic' way like

    this?

    Please clean up this now!

    Sincerely,

    Erik Ribsskog

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  • Nå fikk jeg et nytt brev fra the Jobcenter. Jeg skal visst ha et nytt møte med Mrs. Henderson, enda hun sa forrige gang, at det var det siste møtet

    img049

    PS.

    Jeg har jo også klaget til the Independant Case Investigator, for Jobcenter-klager, over at jeg blir sendt til å ha møter, med den personen jeg klagde på, for mange måneder siden.

    Det virker ikke som om de har noe som helst kontroll, på det Jobcenter-et.

    Så sånn er nok det, dessverre.

    Mvh.

    Erik Ribsskog