Stikkord: Lowell

Erik Ribsskog <eribsskog@gmail.com>
Update/Fwd: Token-payments/Fwd: Manage your accounts online
Erik Ribsskog <eribsskog@gmail.com>	2. desember 2025 kl. 07:39
Til: complaintsresolution@lowellgroup.co.uk
Kopi: customer_services@lowellgroup.co.uk, post <post@finkn.no>, Sfovpost <sfovpost@statsforvalteren.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, postmottak@sivilombudet.no, Akademikerforbundet <post@akademikerforbundet.no>, Politikk Høyre <politikk@hoyre.no>, report@phishing.gov.uk, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, 200018144 <epost@nito.no>, post@unio.no, post@hk.no, Post <post@forbrukerradet.no>, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, lisa.eian@elden.no, Postmottak <postmottak@forbrukertilsynet.no>, postmottak@dfd.dep.no, mail@retshjaelpen.dk, h.bleken@haavind.no, goa@gjeld.org, Postkasse <postkasse@datatilsynet.no>, RBS <DigitalBanking@information.rbs.co.uk>, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>, Q&A <contactus@stepchange.org>, Internethelp <internethelp@barclays.com>, Rina Begum <Rina.Begum@cases.financial-ombudsman.org.uk>, "complaint.info" <complaint.info@financial-ombudsman.org.uk>, Lowell Norge AS <strom.no@lowell.com>, Lowell Norge AS <svc.no.nova@lowell.com>, Lowell Norge - kundesenter <kundesenter.no@lowell.com>, data.access@justice.gov.uk, "emb.london" <emb.london@mfa.no>, post@rettferdnorge.no, derya.incedursun@nordea.no, newsdesk@independent.co.uk, contactus@amnesty.org
Hi,

I've now used PayPal, to send some money, to my RBS-account.

So now I've actually already paid the token-payment for this month.

(See attachment).

And then I thought, that I'm going to send the next token-payment (£1) by the end of next month.

Hope this is alright!

Regards,

Erik Ribsskog


---------- Forwarded message ---------
Fra: Erik Ribsskog <eribsskog@gmail.com>
Date: tir. 2. des. 2025 kl. 01:10
Subject: Token-payments/Fwd: Manage your accounts online
To: <complaintsresolution@lowellgroup.co.uk>
Cc: <customer_services@lowellgroup.co.uk>, post <post@finkn.no>, Sfovpost <sfovpost@statsforvalteren.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, <postmottak@sivilombudet.no>, Akademikerforbundet <post@akademikerforbundet.no>, Politikk Høyre <politikk@hoyre.no>, <report@phishing.gov.uk>, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, 200018144 <epost@nito.no>, <post@unio.no>, <post@hk.no>, Post <post@forbrukerradet.no>, inger.lise.blyverket <inger.lise.blyverket@forbrukerradet.no>, <lisa.eian@elden.no>, Postmottak <postmottak@forbrukertilsynet.no>, <postmottak@dfd.dep.no>, <mail@retshjaelpen.dk>, <h.bleken@haavind.no>, <goa@gjeld.org>, Postkasse <postkasse@datatilsynet.no>, RBS <DigitalBanking@information.rbs.co.uk>, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>, Q&A <contactus@stepchange.org>, Internethelp <internethelp@barclays.com>, Rina Begum <Rina.Begum@cases.financial-ombudsman.org.uk>, complaint.info <complaint.info@financial-ombudsman.org.uk>, Lowell Norge AS <strom.no@lowell.com>, Lowell Norge AS <svc.no.nova@lowell.com>, Lowell Norge - kundesenter <kundesenter.no@lowell.com>, <data.access@justice.gov.uk>, emb.london <emb.london@mfa.no>, <post@rettferdnorge.no>, <derya.incedursun@nordea.no>, <newsdesk@independent.co.uk>, <contactus@amnesty.org>


Hi,

I've now contacted RBS, and I've managed to get the internet-banking up and running again.

But it turns out, I only have 88 pence on my RBS current-account.

(I haven't used this account much, since I moved back to Norway, in 2017).

So if you tell me your account-number, I can pay you 80 pence this month (by 31/12).

And then I can start paying the regular token-payments (£1) next month (by 31/1).

Hope this is ok!

Regards,

Erik Ribsskog


---------- Forwarded message ---------
Fra: Lowell <noreply@lowellgroup.co.uk>
Date: man. 1. des. 2025 kl. 17:55
Subject: Manage your accounts online
To: <eribsskog@gmail.com>


Lowell Logo
 
 
Please don’t ignore
this message, we want
to help you
Your Lowell reference number is:
120143797

Hello Mr Erik Ribsskog,
We’ve asked you to contact us about your outstanding account(s) several times, but we haven’t heard anything back. Please don’t ignore this email. We need you to either set up a payment plan online or call us to let us know how you’ll be paying your account(s).
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We appreciate that many people are uncomfortable talking about their money worries over the phone. With Lowell, you don’t need to. You can make payments and set up an affordable interest-free payment plan online.
Set up a payment plan
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Our payment plans are affordable and
interest-free
Many of our customers opt to set up an affordable interest-free payment plan. It’s a popular way to pay because it means you can spread your payments over a longer period so you’re not left short every month.
Set up a payment plan
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How do I start paying off my Lowell debt?
1.	Work out how much you can afford to pay
Use our budget calculator to see how much you can afford to pay.
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2.	
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Just call 0333 556 5700 to chat through your situation with one of our friendly agents. We’re here to listen, not judge. We promise we’ll try to help you overcome your debt troubles, not add to them.

If you want to see all of your accounts, please visit our app or website.
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It's extremely embarrassing having to deal with debt over the phone. So, I love how you can do this online with Lowell. And easily change payments up or down to suit my situation. Also, I can see everything in one place. A very good service!

Beverley, GB. 20/02/2024
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