PROCESS ON GETTING CONTROL OF EMPLOYEES

At the end of November 2006, two new Norwegian employees started at the campaign.

Helene and Jørn.

They started asking the other employees questions.

26/11/06: Jørns first day

Jørn started asking me questions like:

– Are you going home for christmas.

– Are you from the town Larvik?

– Where in the Lpool do you live?

And the other new employee Helene always wanted to sit next to me, even if there
where a lot of free seats which werent next to anyone else.

25/11/06: Helene asking Line questions

I overheard the new employee Helene asking Line questions like these:

– What were you studying.

– Where were you studying.

– Whos your boyfriend.

– Where in England did you study.

– ++

I interupted her with a joke asking if she had also studied journalism since she
was so good at asking questions.

It wasnt like she was participating in a conversation, it was like she was having
a fast interview.

After Id interupted Helene with the journalist-joke, Helene asked Line if she could
have a ‘banana-break’, and went to the break-room.

When she came back some minutes later, she kept pushing a weekly magazine/
fashion magazine towards my work-space.

Their first days

On Jørns first day (a Sunday 26/11/06), he wanted to go outside to have his break
to buy some food even if it was a Sunday and he was new in town.

Helene asked if it was aloved to call from the break-room on her first day.

Process:

27/11/06:

Jørn asks Line if we can sit where we want, and sits all day beside Eown who starts
later, I overhear Jørn asking Eown questions like:

– Where do you live.

– Who do you live with.

– What this person worked with/was doing.

– ++

Eown likes the attention from Jørn (its easy to notice), and answers all the questions.

The day after Eown is very nervous, and he starts asking me a lot of silly questions
all the time. Like flirting, saying lot of silly things all the time. Like a child almost.

This was very strange, because happened about one or two weeks before this:

There werent any teamleaders working, so before I went home at 4. pm, I made sure
that the Finish line was covered.

So I asked Eown if he could cover the Finish line. He said that Osman should do it,
but Osman had break for about 15 mins more, so I asked him if he could cover the
line at least until Osman returned.

Some days before this Eown had been sitting on the other side of the table trying
to look me in the eyes.

I didnt like this, and I didnt want him to misunderstand why I talked with him about
the cover on the Finish line, so when I asked him if he could cover the line, I asked
him in a quite tough way, so that he shouldnt misunderstand.

I think he became a bit afraid of me since I had asked him this in a though way, so
the next days when I got at work at 12. pm, Eown said he was sick, and went home.

He wrote on the time-sheet ‘tummy again :(‘.

He had understood that I wasnt gay at all and that he had made a mistake trying to
look in my eyes from the other side of the table while I was speaking in the phone.

After this episode happened, I didnt speak with him at all, there wasnt any reason.

So that he suddently should start flirting and saying silly things all day, and being
very nervous. Sitting on my chair making it warm while I was on the meeting with
Rushby, Baines, Tippins (Encl. 3). seems very peculiar.

So it seems clear to me that this behavior was in some way conected with the
questioning from Jørn about where he lived, who he lived with, and what his
partner was doing etc.

And that he from one day to the next had become under control by the criminal
orgaisation that had taken over/infiltrated the company.

PROBLEMS DETAILED:

1. Problem with company being infiltrated/taken over by a criminal organisation.

2. Harassment Chris Baines. 4 episodes. Encl. 4.

3. Lying by Senior teamleader Aidan Tippins. Encl. 6

4. Covering up by Rushby and Tippins. Encl. 3

5. Harassment by Vivian Stensland:

– Wrap up, dont care about what was agreed in meetings. Hl: Wrap up meeting, Encl. 7.

– giving orders while on phone. Hl: Other stressing factors.

– product-key danish calls.

– not having main goal. customers important.

– 26/10. Hl: harassment? x2.

– 05/11 x2.

– Summary of problems with Vivian.

– 20/10.

– A few days before 26/10. Hl. similar episode.

– Hl. episode with break-form.

– Encl. 10, 11, 12, 13.

6. Harassment by Michael O.

– Encl. 14 (+ episode the day before).

– Note from 26/10.

– Note from 29/10.

– Note from 6/11.

(+ new notes).

7. Problem with telling Ian Carrel in email + in meeting about Rushby being involved in the
covering up of harassment by Baines. And Carrel then still let Rushby be in charge of the
investigation. (Encl. 1 + letter allowance).

8. Problem with me telling the man. director that the company is infiltrated by a crim. org.,
and the case is still treated unprofessional (get short time to prepare for meeting etc)
Harassment from the company. (Encl. 1).

9. Problem with threats on buzz-meeting (Encl. 7).

10. Being asked to take the Danish calls in the same time as tanking Norwegian calls, and
having to ask for the product key on the Danish calls. and that nothing was done about the
disparity in calls, even if this had been adressed in the employee forum meeting 23/5/06.
(Encl. 17).

11. Contract not being permanent. Although line-manager said that it would be. I explained
situation with apartment etc. Then I got the answer that it was only for the first three months,
and then it would be permanent. Then three months passed, and still only got three month
contract.

12. Problems with the shift-plans:

– not getting RD the first month.

– getting the RDs late one month when I needed to work extra to pay rent.

– Strange shifts (9-17) ++.

13. Problems with team-leaders being trained to use negative reinforcement to lead the
campaign. (Harassment).

14. Problem with having to take almost only Danish calls. This being very tireing.
Much to heavy workload. This didnt change even after it was adressed in the Employee
forum meeting. (See point. 10)

15. Problem with the wrap up time being reduced from 30 to 5 seconds. Not enough
time to calm down and log calls between the calls.

16. Problem with poster quoting the Bertelsmann Essentials being on the walls, but the
Essentials not being implemented in the organisation.

17. Problem with not getting feedback on team-leader application.

18. Problem with the rules changing about the breaks, with Senior teamleader claiming
that old agreements/usual arangements dont apply. Its up to each teamleader.

19. Problem with managers changing times put on the sign in form by employees.

20. Problem with line-manager lying (notes).

21. Problems with the managers saying the employees having to reduce the call-time
managements way, or having to quit/getting fired. And line-manager saying in ASDP
meeting (in a patronizing way) that there are two things one shouldnt care about in this job
call time and how many calls there are waiting.

22. Episode with polo/snickers. And episode with Snickers/toothbrush.
Notes 12/7/06 + 16/7/06. Sermony. Vivian talked very load. Whole campaign heard.

23. Problem with Aidan stealing my sear.